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Help — Shop

Is it safe to buy here through your page?

Yes, completely safe. The transaction through PayPal® is encrypted and secure; you can see the padlock symbol next to the address. You can also choose bank transfer if you don't have a credit card or PayPal® account.

Do I have to create an account? Why?

Yes. In order to access your area of this page and have access to the products you bought, anywhere with access to the page.

How do I create my account?

Easy, just finalize your first purchase here on the website, and at the end before payment, you have fields to fill in with your details. After the first purchase, you will always have access to your account in the menu. Loja – A Minha Conta

What payment methods can I use?

We accept PayPal® and Bank Transfer as payment methods.

Do I need to have a PayPal® account to use my credit card?

No. The PayPal® payment system allows you to make payment with your credit card without creating an account, completely safe.

How do I access my products?

Just go to the menu Store – My Account – log in with the credentials you created and access the menu on the left side – Downloads. Here you always have access to all the products you purchased.

I paid by bank transfer, how do I access the products?

To gain immediate access to the products you purchased, simply send the proof of transaction to the email

How long does it take to access what I bought?

If you paid by credit card or PayPal®, access is immediate. If you paid by bank transfer, you will have access as soon as we receive your proof of payment. You will receive an email with the information that you can access your products.

I received a promo code, where do I enter it?

You will need to make a purchase of a product from the Store. After accessing the cart and before finalizing the purchase, there is a place to enter the promotional code – Apply Coupon. The discount is applied automatically.

If you cancel your account, will you lose access to your products?

Yes. The products are associated with your user account, through which you access them.

If I accidentally cancel my account, can I recover what I purchased?

Sim. Basta enviar um email para com os seus dados e os produtos que comprou para ser gerada uma nova conta.

Do I need to print the proof to bring to the first class?

No, if you have a smartphone or a tablet, you can bring the PDF on it and show it to the teacher.

Is it possible to download the sheet music I purchased to my computer/mobile device?

No, they are yours forever, but you can only view/read them by accessing your reserved area on this site.